More and more developers are expected to be on-call, provide out-of-hours support, and respond to production outages. Without much experience handling incidents, it can be scary, intimidating, and feel like being dropped in the deep end. But it doesn’t have to be that way!
Over two years on the FT’s Content team, we’ve transformed our incident response – from a number of mildly terrifying multi-hour outages, to a stable platform where team members feel comfortable on-call.
This talk will provide practical tips and advice on:
Required audience experience
Low – aimed at engineers and teams new to supporting production services
Objective of the talk
Attendees will leave with practical ideas for setting up a standard incident framework.